Privacy Policy
This Privacy Policy explains how Fractology B.V. collects, uses, shares, and protects personal data in connection with our fashion design education services. We write in clear terms, avoid exaggerated claims, and follow applicable data protection laws, including the General Data Protection Regulation (GDPR) of the European Union as applied in the Netherlands.
Who we are
Controller: Fractology B.V.
Address: Prinsesseweg 53, 2042 NG Zandvoort, Netherlands
Email: [email protected]
Phone: +31 23 555 0198
Fractology B.V. provides online fashion design courses primarily for learners across Canada while operating from the Netherlands. Tuition is billed in EUR under Dutch jurisdiction.
Personal data we collect
We collect only the data that is relevant for delivering our education services and running this website. This may include:
- Identification and contact data: name, email address, phone number.
- Enrollment information: selected course, schedule preferences, messages you share with us.
- Billing and invoicing data: invoicing address, transaction details (handled by payment service providers; we do not store full card numbers).
- Usage data: pages viewed, device and browser information, approximate location derived from IP, and interactions with our emails (subject to your consent where applicable).
- Cookies and similar technologies: essential cookies for site operation and optional analytics cookies (see our Cookie Policy).
How we obtain data
- Directly from you when you request enrollment, contact us, or communicate during your studies.
- Automatically through cookies and similar technologies when you use our website (subject to preferences).
- From service providers that support our operations (for example, hosting, email delivery, analytics).
Purposes and legal bases
We process personal data for the following purposes and on these legal bases:
- To provide and administer courses, respond to inquiries, and manage your account (performance of a contract or steps prior to entering into a contract).
- To send essential service messages such as enrollment details, schedules, and invoices (performance of a contract and legal obligations).
- To issue invoices in EUR and maintain financial records (legal obligation under Dutch law).
- To improve our website and services through aggregated analytics with your consent (consent; you can withdraw at any time).
- To maintain site security, prevent misuse, and protect our rights (legitimate interests).
- To send optional updates about new courses or resources when you choose to receive them (consent).
Cookies and analytics
We use essential cookies to operate this site and, with your consent, optional analytics to understand how visitors use our pages. You can review details and manage preferences in our Cookie Policy. You may change your choices at any time as described there.
Sharing your data
We share personal data only with:
- Service providers acting on our instructions (for example, website hosting, email and calendar tools, analytics, and payment processing). They are bound by contracts and may not use data for their own purposes.
- Professional advisers as required (accounting and legal services) under confidentiality duties.
- Authorities where required by law or to protect our legal rights.
International transfers
Fractology B.V. is established in the Netherlands. Some service providers may process data outside the European Economic Area, including Canada and other jurisdictions. When we transfer personal data internationally, we use appropriate safeguards such as European Commission Standard Contractual Clauses or rely on an adequacy decision where available. You may request more information about these safeguards using the contact details above.
Data retention
We keep personal data only for as long as necessary for the purposes stated above:
- Enrollment and course records: typically up to 3 years after your last interaction, unless longer retention is required to establish, exercise, or defend legal claims.
- Billing and invoicing data: retained for the period required by Dutch law (generally 7 years).
- Analytics data: retained in aggregated or anonymized form where possible, and otherwise for limited periods aligned with our Cookie Policy.
Your rights under GDPR
Subject to conditions and exceptions under applicable law, you have the right to:
- Access your personal data and obtain a copy.
- Rectify inaccurate or incomplete data.
- Erase data in certain circumstances.
- Restrict processing in certain circumstances.
- Data portability, where technically feasible.
- Object to processing based on our legitimate interests.
- Withdraw consent at any time for processing that relies on consent.
To exercise your rights, contact us at [email protected]. We may need to verify your identity to respond. You also have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens, The Hague, Netherlands.
Children’s data
Our services are intended for individuals aged 16 and over. We do not knowingly collect personal data from children under 16. If you believe a child has provided data to us, please contact us so we can take appropriate steps.
Security
We use reasonable technical and organizational measures to protect personal data, including access controls, encryption in transit where appropriate, and data minimization. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Payments and invoicing
Tuition is invoiced in EUR by Fractology B.V. Payment processing is handled by third-party providers. We receive limited payment details required for accounting and do not store full card numbers.
Communications preferences
You can opt out of non-essential communications at any time by using the instructions in our messages or by contacting us at the address above. Service and transactional emails related to enrollment, schedules, or billing are essential and will continue while your enrollment is active.
Changes to this Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. We will post the revised version on this page and adjust the effective date. Significant changes may be communicated by email if appropriate.
Contact
If you have questions about this Privacy Policy or your personal data, please contact:
Fractology B.V.
Prinsesseweg 53, 2042 NG Zandvoort, Netherlands
[email protected] | +31 23 555 0198
Effective date: 01 September 2026